Website bug fixing

A website tends to break at the worst possible moment: after a CMS update, a move to a new host, a “quick tweak” by a previous developer, or simply because the server switched to a newer PHP version. Sometimes the problem is obvious — a blank white page or a 500 error. More often it is silent: the contact form says “Thank you” but the message never arrives, the cart calculates shipping wrong, and on a phone the “Buy” button slides off the edge of the screen.

We track down and fix these errors on websites of any age and origin — WordPress, Joomla, OpenCart, custom-built engines and plain HTML. It does not matter who built the site or whether any documentation survived: we find our way around someone else’s code and get the site working properly again.

Our main rule is to understand the cause first and fix it second. A patch over a symptom only lasts until the next update, so we look for the source of the problem in the code, the server configuration or the data, and remove exactly that.

What we fix

• Server errors: blank pages, 500 and 503 codes, “Fatal error” after a PHP, plugin or theme update, endless redirect loops.
• Forms and email: enquiries that never arrive, messages landing in spam, a broken captcha, a lost connection to your CRM or Telegram.
• Shop and payments: orders that cannot be placed, wrong prices, discounts or shipping costs, a payment gateway returning errors.
• Layout: misaligned blocks, a site that does not adapt to phones, menus, sliders and pop-ups that break in certain browsers.
• Scripts: JavaScript errors in the console, conflicts between libraries and plugins, filters, search or calculators that stop working.
• Speed: pages taking ten seconds to load, heavy database queries, unoptimised images, an overflowing cache.
• Technical SEO errors: broken links and 404 pages, duplicate pages, wrong canonical tags and robots.txt, sitemap errors.

How we work

We start with diagnostics: we reproduce the error, read the server logs and the browser console, and find out what has changed on the site recently. Before touching anything we back up the files and the database. Every fix is tested on a copy of the site and only then moved to the live version, so visitors never see half-finished changes and no orders are lost.

Urgent breakdowns — when the site is down or cannot take orders — go to the front of the queue. Small issues are best collected in a single list: that way we fix everything in one go, and you save both time and budget.

Why you should not put off the fix

An unnoticed error costs more than it seems. Every lost enquiry is a customer who went to a competitor and probably will not come back. Search engines push down pages that return errors or load slowly, while your ads keep spending budget sending visitors to a broken form. The longer a problem lives on the site, the more workarounds grow around it and the harder it becomes to untangle later.

Not sure whether something is broken at all? We will check. We walk through the key scenarios the way a customer does: send an enquiry, place a test order, open the site on different phones and browsers, and review the reports in Google Search Console. Such a check often uncovers two or three problems the owner had no idea about.

What you get

• A working site and confirmation that the error no longer occurs.
• A short report: what broke, why it happened and what exactly was changed.
• Advice on preventing it from happening again: updates, backups, monitoring.
• A warranty on the fixes we have made.

If the same errors keep coming back, we will suggest digging deeper: updating an outdated CMS, removing conflicting plugins or putting the site on a technical support plan. And if you suspect the site has been hacked, we will check that too as part of a security audit.

The price depends on complexity: a simple fix takes an hour or two, a tangled bug in someone else’s code can take a few days. Tell us what is not working and, if possible, attach a screenshot or a link to the page — we will estimate the work and the timeline free of charge.