WebChatix: a chatbot to install on your site
What WebChatix is
WebChatix is a chatbot installed on your website that works instead of a night shift in support. A visitor opens the chat window in the corner of the page, asks a question in plain words and gets an answer straight away: what a service costs, whether an item is in stock, how to pay, when it will be delivered, whether you are open on Saturday. The bot answers from your own materials — price list, descriptions, delivery and payment terms — rather than inventing anything.
Most visitors never call and never write an email: if the answer is not on the page, they simply move on to a competitor. A chat window catches exactly that moment — the question that was never asked. In our experience a chat on the site increases the number of enquiries one and a half to two times, because typing into a window is easier than dialling a number.
What the bot can do
- Answer questions. Prices, availability, deadlines, terms, warranty, address and opening hours — from your materials, around the clock and without a queue.
- Collect leads. At the right moment it asks for a name, a phone number or an email and saves the enquiry together with the conversation.
- Hand over to a human. If the question is complex or the visitor asks for a manager, the conversation moves to a live employee along with the whole thread.
- Help to choose. It asks clarifying questions and suggests suitable products or services with links to your pages.
- Speak several languages. It replies in the language the visitor used.
- Keep statistics. It shows what people ask about most often — the best possible list of what your site still fails to explain.
Installation and setup
Connecting takes a few minutes: one line of code with your site key goes into the template and the chat window appears on every page. It works with any website whatever it is built on — our CMS, an off-the-shelf system or a custom engine. The script loads in the background and does not slow the page down, and the window is styled to match your design: colour, position, greeting, avatar.
The bot learns from your materials: site pages, price list, a frequently asked questions document, delivery rules. Answers can be edited by hand — if you dislike the wording, you write your own and the bot uses it from then on. For topics where a mistake is unacceptable you set exact answers, while everything else is answered freely within the limits of your materials.
What the business gets
- More enquiries. A visitor who would never have called writes in the chat instead — and becomes a lead.
- Answers at night and at weekends. Customers get what they need when it suits them, not when the office opens.
- Relief for managers. Repeating questions — most of the correspondence — are handled by the bot while people sell.
- Nothing gets lost. Every conversation is saved and the lead goes to your CRM and Telegram instead of staying in the visitor's browser.
- Insight. The question summary shows what is missing on the site and what stops people from buying.
Working together with your team
WebChatix does not replace people, it stands in front of them. During the day an employee sees every dialogue in a shared panel and can step in at any moment: take over the conversation, correct the bot, add to an answer. At night the bot works alone, and in the morning the manager gets a list of enquiries with history and contacts. A notice about a new lead arrives in Telegram — our Notifier bot is a convenient way to arrange that.
Conversations and contacts stay yours and can be exported or passed to a CRM. We install the widget, train the bot on your materials, set up the lead-capture scenarios and the handover to a manager, and then keep supporting it: we read the real dialogues and extend the answers wherever the bot sounded unsure.
Who it suits
Online shops, service companies, studios, clinics, schools and anyone whose visitors keep asking the same questions. Such a bot already works on this site — open the chat window in the corner and ask it about our services, then write to us to get the same one on your website.